Objective:

Seeking an opportunity to leverage my customer service experience while learning new technology and computer software.

To obtain data entry employment in a company that recognizes hard work and reliability as central to successful job performance.

To secure a position of data entry clerk where my organizational and office skills are well utilized.

Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information efficiently and accurately. Excellent written and verbal communication skills and a strong desire to work hard and perform well.

 

Highlights of Skills

·                Acknowledged for unwavering commitment to providing excellent customer service.

·                Eager to learn new concepts, software, and procedures; ability to grasp complex situations.

·                Excellent interpersonal skills, initiative, attention to detail and follow-through skills.                           

·                Attention to detail, problem-solving, confidentiality , reliability

 

 

Employment:

Convergys

Digital Life Technical Support

·   Answering In-bound phone calls while troubleshooting  customers technical problems with digital life alarm system

·   Process refunds and credits for returned equipment as well as assisting customers with online technical support

·   Meet end of  the month quality call scores and  Front line satisfaction survey goals each month

·   Coordinate and schedule technician repair calls for customers

·   Document detailed notes and information for customer accounts while providing excellent customer service and phone etiquette

Transamerica Insurance February 2014 - August 2014

Product Specialist

·   Answering incoming phone calls while inputting customer information in a timely fashion

·   Recognize customer questions regarding life insurance plans as well cross selling other policies to customers

·   Ensure and respond to escalating customer situations in a courteous and helpful manner

·   Meet sales goals as well as quality call scores every month

·   Retain customers from leaving insurance policies by explaining the type of coverage they have in depth

 

AAA Texas, Dallas, TexasJune 2012 – January 2014

Emergency Roadside Service Representative

·                Ensure immediate and professional assistance to any customer to require roadside assistance.

·                Respond to all customers requesting roadside service in an accurate and timely manner.

·                Recognize and diffuse escalation customer situations in a patient and courteous manner.

·                Determine breakdown location and other pertinent information needed to decide the best course of action in order to ensure customer satisfaction.

·                Manage roadside assistance dispatch functions to achieve and maintain consistent and high-quality performance in order to create a positive impact on customer loyalty.

·                Interact with vendor personnel (Tow Company) in order to ensure customer’s request for roadside service has been acknowledged with an acceptable estimated time of arrival and close the call within the required time frame.

 

Woodforest National Bank, Garland, Texas November 2011 - June 2012

Retail Banker

·                Responsible for cash/checking deposits, processing loan payments, opening accounts and activating ATM/debit cards.

·                Maintain cash limits; accept deposits and issue cashier’s checks, money orders, traveler’s checks, cash advances and funds transfers.

·                Handle cash, balance drawer, petty cash and place orders for inventory.

·                Interact with customers to ascertain needs.

·                Assist in all clerical responsibilities within the bank.

·                Meet quotas each month for accounts opened.

·                Awarded for opening the most accounts for the month of March 2012.

Race Trac, Garland, Texas August 2009 - November 2011

Customer Service Clerk

·                Provided excellent customer service in a fast-paced atmosphere.

·                Maintained and restocked inventory.

·                Placed orders for inventory and handled receiving of products.

·                Increased sales by explaining available services as they related to the customer’s needs.

·                Used provided training materials and job tools to quickly and accurately resolve customer issues.

 

 

 

·                Awarded “Excellent Customer Service” honor out of a staff of 30 for the months of March 2011, April 2011 & May 2011

·                Awarded “Unwavering Commitment” honor out of a staff of 30for the months of January 2011, February 2011, April 2011 & June 2011

Education:

·          Richland College, Dallas, Texas

Pursuing Associate in Business Administration- present

·          South Garland High School, Garland, Texas

High School Diploma, State Recommended      

Computer Skills:

·                                Windows 2000 series; Microsoft Word 2000 series; Excel; PowerPoint; Adobe Illustrator; Outlook Express; Outlook Calendar; Internet proficient; Scanning Technology; Typing Skills:60-65 wpm ;

 

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